Terms and conditions
1. Introduction
Welcome to Nine Lives Skateboards (“we”, “us”, “our”)! By using our website and services (collectively, the "Service"), you agree to be bound by these Terms and Conditions (the “Terms”). Please read them carefully before making any purchase or using our site. If you do not agree with any part of these Terms, please do not use our Service.
2. Eligibility
By using our website, you affirm that you are at least 18 years of age or have the consent of a legal guardian and are fully able and competent to enter into the terms, conditions, obligations, and representations outlined here.
3. Use of Service
Our Service allows you to browse and purchase custom-designed skateboard apparel and accessories. By using this Service, you agree to abide by these Terms and applicable laws and regulations, including those related to online conduct and acceptable content.
4. Products and Pricing
Product Information: We make every effort to display accurate colours and images of our products. However, we cannot guarantee that your device’s display will accurately represent the actual product.
Pricing: All prices are listed in UK Pound Sterling and may be subject to change. Sales tax, shipping, and handling charges are additional and will be clearly displayed during checkout.
Pricing Information: All prices listed on our website are subject to change without notice. Despite our best efforts, pricing errors may occasionally occur. In such cases, we reserve the right to correct any errors and update prices as necessary. If a pricing discrepancy affects your order, we will contact you promptly.
Availability: All products are subject to availability, and we reserve the right to limit or discontinue any product without prior notice.
5. Ordering and Payment
Payment Methods: We accept major credit cards, PayPal, and other payment methods as listed on our checkout page.
Order Acceptance: Once you place an order, you will receive a confirmation email. This does not constitute acceptance of your order but confirms we have received it. We reserve the right to cancel or limit quantities on any order at our discretion.
Payment Authorisation: By submitting your payment information, you authorise us to charge the total amount for your order.
6. Shipping Policy
Our Shipping Policy applies to all orders placed on Nine Lives Skateboards’ website. By purchasing from us, you agree to the following terms:
Order Processing Times:
Orders are typically processed within 3-6 business days.
Orders placed on weekends or holidays will be processed on the next business day.
Shipping Times:
Standard Shipping: Estimated delivery is within 1-6 business days from the shipping date.
Expedited Shipping: Estimated delivery is within 3-5 business days in Europe 7-10 business days in USA from the shipping date.
Please note that these timeframes are estimates and actual delivery times may vary due to factors outside of our control, such as carrier delays or customs processing for international orders.
Shipping Costs:
Shipping costs are calculated at checkout and vary depending on the destination, shipping method, and order size. Any applicable duties or taxes for international orders are the responsibility of the customer.
Shipping Carriers:
We partner with trusted shipping carriers including Royal Mail, DPD, UPS, FedEx, DHL, USPS, etc. Tracking information will be provided once your order has shipped.
International Shipping:
We offer international shipping to select countries. Note that international shipping times vary based on destination and customs procedures.
Customs, Duties, and Taxes: International customers are responsible for any customs fees, duties, or taxes required by their country’s regulations.
Lost or Damaged Packages:
Nine Lives Skateboards is not responsible for packages lost or damaged during shipping. If your package is delayed or lost, please contact the shipping carrier directly with your tracking information.
If your package arrives damaged, contact us within 14 days of receiving the order with photos of the damage, and we will work with you to resolve the issue.
7. Returns and Refunds
Return Eligibility: Due to the customised nature of our print-on-demand products, returns and refunds are only available if the product is defective or damaged.
Return Process: To request a return, please contact us at info@ninelivessb.com within 14 days of receiving your order. Include your order number and a description of the issue.
Refunds: If approved, refunds will be processed within 5 working days to your original payment method. Shipping fees are non-refundable.
8. Intellectual Property Rights
Content Ownership: All content, including text, graphics, logos, images, and software on our website, is owned by Nine Lives Skateboards or its licensors and is protected by copyright, trademark, and other intellectual property laws.
Prohibited Use: You may not reproduce, distribute, modify, or create derivative works of any content on our site without express permission.
9. Product Descriptions and Colors
While we strive to provide accurate product descriptions and images, please be aware that the appearance of colours, designs, and details may vary slightly due to factors such as monitor settings, printing processes, and material variations. We cannot guarantee that what you see on your screen will perfectly match the final product. All product specifications, images, and descriptions are provided for reference only.
10. Limitation of Liability
Disclaimer of Warranties: Our Service and products are provided "as-is" without warranties of any kind, either express or implied.
Limitation of Liability: To the maximum extent permitted by law, Nine Lives Skateboards and its affiliates shall not be liable for any indirect, incidental, punitive, or consequential damages arising from the use of our Service or purchase of our products.
Indemnification: You agree to indemnify, defend, and hold harmless Nine Lives Skateboards and its affiliates from any claims arising out of your breach of these Terms or your violation of any law or the rights of a third party.
By purchasing our products and using our website, you acknowledge and agree that Nine Lives Skateboards is not liable for any damages, misunderstandings, or inconveniences arising from:
Minor variations in product colour, design, or specifications
Misinterpretation or misreading of product descriptions or website content
Pricing adjustments made in line with our policies
This Disclaimer serves to limit our responsibility and liability to the fullest extent permitted by law.
11. User Responsibility
We encourage customers to thoroughly review product information, descriptions, and images before completing a purchase. If you have any questions or need additional details about a product, please reach out to our team for assistance at info@ninelivessb.com.
12. Privacy and Data Use
We respect your privacy and are committed to protecting your personal information. Please review our Privacy Policy for details on how we collect, use, and protect your data.
13. Social Media Policy
Our Social Media Policy covers how we manage and moderate interactions on our official social media channels, which may include Facebook, Instagram, Twitter, and others. By engaging with our brand on these platforms, you agree to the following guidelines:
Respectful Interaction: We encourage constructive feedback and open discussions. However, any form of harassment, inappropriate language, or disrespectful content will not be tolerated. We reserve the right to remove or report such content at our discretion.
Content Ownership and Attribution: By posting photos, comments, or other content that tags or mentions Nine Lives Skateboards or uses our brand hashtags (e.g., #NLS & #NineLivesSkateboards), you grant us permission to share, repost, or otherwise use your content across our social media channels and marketing materials with appropriate credit.
Intellectual Property Rights: All content, including text, images, graphics, and logos, posted by Nine Lives Skateboards on social media is the intellectual property of Nine Lives Skateboards. Unauthorised use or duplication of this content is strictly prohibited.
Third-Party Links and Endorsements: Our social media pages may feature links to third-party sites or affiliate products. These links are provided for your convenience, but Nine Lives Skateboards is not responsible for the content, policies, or practices of these third-party sites.
User-Generated Content: We welcome user-generated content but reserve the right to moderate and remove any posts or comments that do not comply with these guidelines.
14. Governing Law
These Terms are governed by the laws of United Kingdom, without regard to conflict of law principles. You agree to submit to the exclusive jurisdiction of the courts located in United Kingdom for the resolution of any disputes.
15. Changes to Terms
We reserve the right to update or modify these Terms at any time without prior notice. Your continued use of our Service constitutes acceptance of the revised Terms.
16. Contact Us
If you have any questions or concerns about these Terms, please contact us at:
Email: info@ninelivessb.com