Q: Who is Nine Lives Skateboards?

A: Nine Lives Skateboards is a print-on-demand skateboard clothing brand that offers high-quality apparel for skateboard and extreme sports enthusiasts. We use cutting-edge Direct-to-Film (DTF) printing technology to create durable, vibrant designs on a variety of clothing items such as t-shirts, hoodies, jackets, and accessories.

Q: What is DTF (Direct-to-Film) printing, and why do you use it?

A: DTF printing is a process that transfers designs onto fabric using heat and a special film. It allows for rich, vibrant, and long-lasting prints that don't crack or peel easily, making it ideal for skateboard clothing that endures regular use. DTF also allows for more detailed and colorful designs compared to traditional screen printing.

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Q: What type of clothing do you offer?

A: We offer a variety of skateboard-inspired clothing, including t-shirts, hoodies, sweatshirts, jackets, and accessories like caps and beanies. Our apparel is designed to be both stylish and durable for an active skateboarding lifestyle.

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Q: Are your clothes durable for skateboarding?

A: Absolutely! We ensure that our clothing is made from high-quality materials that are built to last. Whether you’re hitting the streets or the skatepark, our apparel is designed to handle the wear and tear of life.

Q: How do I know which size to choose?

A: We provide detailed size charts for each product. Simply refer to the chart to find the best fit for you. If you're unsure, we recommend choosing a size larger for a looser fit, especially if you like to wear layers while skating.

Q: How does print-on-demand work?

A: When you place an order, we print your design directly onto the product using our DTF technology. Since each item is made to order, we reduce waste and avoid overproduction. Your order is processed and shipped within a few days after it's printed.

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Q: How long does it take to receive my order?

A: Orders are typically processed within 3-6 business days. Shipping times depend on your location:

• Domestic Shipping (UK.): 1-6 business days.

• International Shipping:
  3-14 business days, depending on location and customs processing.

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Q: Do you offer free shipping?

A: Sadly we don't currently! Shipping fees are calculated at checkout based on your location and item weight.

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Q: Can I track my order?

A: We work with external suppliers, so we cannot guarantee tracking on your order, in some instances tracking will be sent to via email, we are working hard to rectify this.

Q: What is your return policy?

A: Since our products are made-to-order, we only accept returns for damaged or defective items. If you receive a faulty product, please contact us within 14 days of receiving your order. We’ll arrange a replacement or issue a refund.

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Q: Can I exchange my item for a different size or design?

A: Unfortunately, because each product is custom-made, we cannot accept exchanges for size or design changes. Please refer to our size charts before placing your order to ensure a perfect fit.

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Q: How do I initiate a return?

A: If you need to return a damaged or defective item, email us at info@ninelivessb.com with your order number and a photo of the issue. We’ll take care of the rest!

Q: What payment methods do you accept?

A: We accept all major credit cards Visa, MasterCard, American Express, PayPal, and other secure online payment methods.

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Q: Do you offer any discounts or promotions?

A: Yes! We often run promotions and sales. Be sure to sign up for our newsletter or follow us on social media to stay updated on discounts, exclusive offers, and limited-edition drops.

Q: Is your brand eco-friendly?

A: Yes, sustainability is important to us. By using print-on-demand, we reduce waste and avoid overproduction. Our DTF printing process uses eco-friendly inks, and we’re committed to offering clothing made from sustainable materials whenever possible.

Q: How can I reach customer service?

A: You can contact our customer service team by emailing info@ninelivessb.com or through the contact form on our website. We aim to respond within 24 hours.

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Q: Do you offer support for large or bulk orders?

A: Yes, we do! If you're interested in placing a bulk order for a team, event, or shop, please reach out to us at info@ninelivessb.com for special pricing and details.

Q: Do you offer sponsorships for skateboarders?

A: Not currently, but we love to support talented skaters! So, if you're interested in collaborating with Nine Lives Skateboards or becoming a sponsored rider, send us your portfolio or video reel at info@ninelivessb.com and lets get chatting.

Q: How can I follow Nine Lives Skateboards on social media?

A: Stay connected with us on Instagram and Facebook for the latest product drops, and exclusive offers. You can find us at @ninelives_sb on Instagram and @ninelivesskateboards on Facebook.

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Q: Can I share my photos wearing your products?

A: We love seeing our customers in action! Simply @ninelives_sb on Instagram or @ninelivesskateboards on Facebook or tag us using the hashtags #NLS & #NineLivesSkateboards and get featured on our social media pages!

If you didn’t find the answer you were looking for, feel free to reach out to us directly at info@ninelivessb.com, and we’ll be happy to assist!