Privacy policy.
Nine Lives Skateboards values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and share your information when you visit or make a purchase from www.ninelivessb.com. By using our website, you agree to the terms described in this policy.
1. Information We Collect
We collect various types of information to process orders, improve your shopping experience, and communicate with you. The information we collect includes:
Personal Information: Name, email address, phone number, billing and shipping address.
Order Information: Details related to your purchase, including products, payment information (Squarespace’s payment processors handle this directly), and order history.
Automatically Collected Information: IP address, browser type, device details, and usage information via cookies and similar tracking technologies.
This data is collected when you interact with our website (for example, placing an order, creating an account, or contacting us).
2. How We Use Your Information
We use your personal information to provide, support, and improve our services. This includes:
Processing Orders and Payments: To manage orders, process payments, and provide customer service.
Communication and Marketing: To send updates, promotions, and new product information if you’ve opted in. You can unsubscribe from marketing communications at any time.
Site Optimization: To monitor and improve the performance of our site through usage analytics.
Legal and Security Needs: To detect and protect against fraud, comply with legal requirements, and enforce our Terms of Service.
3. How We Share Your Information
We may share your personal information in limited situations:
Service Providers: Third-party vendors and services used to process payments, manage shipping, and perform analytics (such as Squarespace Analytics and third-party shipping services).
Legal Compliance: In cases where disclosure is required by law or to respond to a legal request.
Business Transfers: In the event of a sale, merger, or acquisition, your information may be transferred to the new owners.
We will not sell, rent, or trade your personal data to third parties for their own marketing purposes.
4. Cookies and Tracking Technologies
Our website uses cookies and similar technologies, which may collect information to enhance your experience and help us understand how the site is used. This includes:
Functional Cookies: To remember your preferences and login details.
Performance Cookies: To analyze site usage and improve functionality.
Marketing Cookies: To deliver relevant ads and measure ad performance.
You can manage your cookie preferences in your browser settings, but note that disabling cookies may affect site functionality.
5. Data Security
We take the security of your personal data seriously. Squarespace employs industry-standard security measures to protect data within their platform, and we follow best practices to keep your information safe. However, please understand that no online data transmission can be guaranteed to be 100% secure.
6. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal data:
Access and Update: Request access to or updates of the personal information we hold about you.
Deletion: Request deletion of your data, subject to legal exceptions.
Marketing Preferences: Opt-out of marketing communications by using the “unsubscribe” link in emails or contacting us directly.
To exercise these rights, please reach out to us at info@ninelivessb.com.
7. International Data Transfers
If you are located outside of United Kingdom, please be aware that your information may be transferred to and processed in United Kingdom. We comply with data protection laws applicable to international transfers.
8. Children’s Privacy
Our site and services are not directed toward children under 13. We do not knowingly collect or store information from children under 13.
9. Third-Party Links
Our website may contain links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We are not responsible for the privacy practices of these third-party sites and encourage you to read their privacy policies.
10. Changes to This Policy
We may update this Privacy Policy periodically. If significant changes are made, we will notify you by updating the "Effective Date" at the bottom of this policy and, if appropriate, provide additional notice (such as on our website or via email).
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:
Nine Lives Skateboards
Email: info@ninelivessb.com
Effective Date: 31st October 2024